We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt exchange or refund.
Returns are accepted only in case of prior authorization by email to support@beyondsecret.com. Returns may be acceptable based on manufacturer's defect or sizing problems. Items must be received within 7 Business Days once return authorization has been obtained.
Returned item must be in new, clean original condition and original packaging. No refund will be given if returned item has been worn or damaged.
For health & hygienic reasons, we do not accept exchange or return on panties, thongs, hosiery or items that containing a crotch except for product defects.
Please note that you are responsible for all shipping cost when effecting an exchange or return and refunds are subject to 25% restocking fee.
The BeyondSecret.com guarantees customer satisfaction with our products. If you are not satisfied with your purchase, please let us know. We will do everything within reason to make it right for you.
