Order Processing
All orders except pre-order items will be shipped out within 1-3 business days upon receipt of payment. If the item is out of stock, we will let you know the expected delivery date.
Pre-order items, unless specify otherwise will be shipped out within 15-20 business days upon receipt of payment.
Shipping Address
P.O.Box addresses are NOT deliverable. Kindly provide us full details of your address for delivery to ensure you receive your order safely, promptly and in good condition.
Duties & Taxes
International customers are responsible for any Customs Tax & Duties. Please contact your local customs office for more information on import duties and taxes.
Please note that we declare the full value on all packages shipped to outside Malaysia in accordance with legal requirements.
Shipping Method
All the orders will be shipped via PosLaju Malaysia (EMS), Kangaroo or Fedex depends on your / receiver’s location.
Tracking Number
Customer will be advised via email which shipping company we are using and the tracking number once we ship our your order. Below is how you can track your order for different shipping company.
Poslaju
Customer Service Toll Free Number : 1-300-300-300
Internet Tracking URL : http://202.185.150.100/emstrack
Kangaroo
Customer Service Number : 03-5518 8228
Internet Tracking URL : http://track.kangaroo.com.my
Fedex
Toll Free Number : 1-800-88-6363
Internet Tracking URL : http://www.fedex.com/tracking
Local Shipping Rates (Within Malaysia)
Our shipping rate is calculated based on a simple flat rate of MYR 8.00 within Malaysia and is FREE if your purchase is MYR100.00 and above
International Shipping Rates
International 1 - RM 25.00 for every 3 items
1. Singapore
International 2 - RM 45.00 for every 3 items
1. Philippines
2. Thailand
3. Vietnam
4. Taiwan
5. Hong Kong
6. South Korea
International 3 - RM 65.00 for every 3 items
1. Brunei
2. Indonesia
3. China
4. Australia
5. New Zealand
International 4 - RM 80.00 for every 3 items
1. USA
2. Canada
Please contact us if you wish to ship your order to the country not listed above.
